Unhinged ATV is dedicated to providing the best possible customer service experience and we realize that, at times, returns or exchanges need to occur in order to keep customer satisfaction. With that in mind, we will gladly allow our customers to return or exchange products purchased through our website as long as the following criteria are met.
Return request must be submitted within 15 days upon receipt. If the return is based upon the buyer’s change of mind, or buyer error (for example, ordered wrong fitment for a particular vehicle), we will accept a return when:
- The item is unused, and the product is still in its original packing/box. The buyer is responsible for shipping the product back to Unhinged ATV. A refund will be given upon receipt of the product less any ship charges incurred by Unhinged ATV.
- If the buyer is requesting an exchange (due to his/ her error), we will request that the shipping costs (to ship the ‘new’ product) be paid for. The price will be based on the least expensive ship method. In the event that we have made a mistake or the product is damaged we will provide a paid for ship tag. Refunds will be given when the product is received back to Unhinged ATV.
Unfortunately, Unhinged ATV cannot accept returns on any electrical components, ATV tires, wheels or Motorcycle tires.
Any questions or issues related to a products warranty should be directed towards the manufacturer of that product, Unhinged ATV is not responsible for manufacturer warranty information.
If you have a return request that meets the above criteria, please call us at 1-800-824-8125 or email us at firstname.lastname@example.org to begin the process.
On all other returns/exchanges shipping costs to and from Unhinged ATV will be the responsibility of the customer.
Please be aware that, additional shipping charges may also be applied if the item returned causes the original order to fall below the minimum threshold to qualify for free shipping.
Any returns are subject to a 20% restocking fee
DO NOT SHIP A PRODUCT BACK TO UNHINGED ATV PRIOR TO RECEIVING A (RMA)- RETURN AUTHORIZATION NUMBER!